SULLIVAN COUNTY

PERSONNEL OFFICER ANNOUNCES

CIVIL SERVICE EXAMINATION

(OPEN TO THE PUBLIC)

 

(Revised)

EMERGENCY SERVICES DISPATCHER

 

EXAM NUMBER:     60342                                DATE OF INITIAL POSTING:   10/6/2017

 

EXAM  DATE:          1/6/2018                APPLICATIONS ACCEPTED UNTIL*:   11/29/2017

 

SALARY:  $36,947.OO                              

 

NON-REFUNDABLE APPLICATION FEE:     $10.00

*APPLICATIONS AND FEES WILL NOT BE ACCEPTED PAST THE DEADLINE DATE.

APPLICATIONS POSTMARKED BY THIS DATE WILL BE ACCEPTED.

 

CERTIFICATION OF ELIGIBLE LIST

The eligible list resulting from this examination will be certified for filling vacancies as they occur in the Sullivan County Emergency Control Center.

TYPICAL JOB DUTIES

This position involves responsibility for the skilled use of a telephone, radio, computer, teletype or other equipment in the transmission of communications and dispatching of law enforcement officers, firefighters, medical personnel and equipment in emergency situations at a county operated emergency services dispatching center. An employee in this class must have a good knowledge of police, fire and ambulance district boundaries and possess the ability to make rapid and sound decisions with a high degree of accuracy and alertness. Work is performed under general supervision in accordance with established procedures, with latitude to use independent judgment in reacting to emergency or life threatening situations. Supervision of others is not ordinarily a responsibility of this position.

MINIMUM QUALIFICATIONS:  

Possession of a high school or equivalent diploma and either:

(A) One (1) year of full time or equivalent experience as an active member of an emergency services
organization, including dispatching/radio communications; or

(B) Three (3) years of volunteer experience as an active member of an emergency services
organization, including radio communications.



NOTE: Qualifying positions in an emergency services organization include positions such as firefighter in an organized fire department, law enforcement officer, emergency medical personnel for an ambulance service or similar positions.

SPECIAL REQUIREMENTS:

(1) Candidate must have a reputation for honesty and trustworthiness. Prior to appointment, candidates will be
subject to a post offer, pre-employment background investigation including, but not limited to, a criminal
record search to determine suitability for appointment. Conviction of a felony will bar an applicant from
examination and/or appointment. Misdemeanor convictions may be disqualifying depending on type, number,
severity and recency.

(2) Appointments, within twelve (12) months, will be required to successfully complete a course in Public Safety
Dispatch as sponsored by the New York Department of State, Office of Fire Prevention and Control, or
comparable course, and Emergency Dispatch certification administered by APCO International.

(3) Appointees, within (12) months, will be required to complete ICS training 100, 200, 700, 800.

NOTE: You must provide complete dates of employment (month/year), number of hours worked per week
and a detailed description of your qualifying experience as indicated above.



SUBJECT OF EXAMINATION  -  EXAMINATION SCOPE

A written test designed to evaluate knowledge, skills and/or abilities in the following areas:
1. Coding/decoding information - These questions test for the ability to follow a set of coding rules. Some questions
will require you to code information by converting certain information into letters or numbers. Other questions will
require you to decode information by determining if the information that has already been converted into letters or
numbers is correct. Complete directions will be provided; no previous knowledge of or training in any coding system
is required.
2. Following directions (maps) - These questions test your ability to follow physical/geographic directions using street
maps or building maps. You will have to read and understand a set of directions and then use them on a simple
map.
3. Retaining and comprehending spoken information from calls for emergency services - These questions test
for your ability to retain specific information that is heard in calls for emergency service, such as a street address, or
to comprehend spoken information from emergency service calls, such as determining the location of a site in
relation to landmarks. Simulated 911 calls will be played on an audio CD. Immediately following each call,
candidates are given audio instructions identifying which questions they are to answer within the test booklet. The
questions that candidates are directed to answer for each simulated call will not be in sequential order. Candidates
will need to retain and comprehend the information and instruction provided in this portion of the test to respond
appropriately to the questions asked and to determine which questions to answer. The time allotted to answer
these questions will be limited. At the end of each answer period, the CD will automatically play the next call. Note
paper will be provided. Candidates will be permitted to take notes and to refer to them when answering the
questions.
4. Radio operations and dispatching procedures - These questions test for knowledge of two-way radio systems and operations, and my cover dispatching procedures when appropriate.
5. Understanding and interpreting written material – These questions test for the ability to understand and interpret written material. You will be presented with brief reading passages and will be asked questions about the
passages. You should base your answers to the questions only on what is presented in the passages and not
on what you many happen to know about the topic.

Use of Calculators are ALLOWED.
Performance Test: A performance test will also be held at a later date, to be announced. The written test will be a ranking test and the performance test will be a qualifying (pass/fail) test. You must pass both the written and performance tests to be considered for appointment. You will not be called to the performance test unless you have passed the written test. Since the performance test is qualifying (pass/fail), if you pass the performance test your final score for the examination will be the score that you achieve on the written test.
Candidates may be invited to the performance test in the order of the scores they achieve on the written test. The County [or City or Town] reserves the right to give the performance test to only as many candidates as are needed to fill available vacancies.
The test will be administered on a conventional personal computer (PC). You will be using a conventional PC keyboard, but you will not be using a mouse.

Subject: The test consists of three parts, each preceded by a separate practice session. It will test your ability to enter the kinds of information that dispatchers and related personnel must process for fire, police, and emergency medical services. You will not need any specific information prior to the test; rather, complete on-screen instructions will tell you all that you need to know in order to take the test. In order to pass, you must enter the data at a rate of at least 6,000 keystrokes per hour (which is equal to typing approximately 20 words per minute, with an accuracy rate of at least 97.5%.

Retest Policy: Candidates who fail the performance test will be permitted a retest which will be given on the same day as the original performance test.

Waivers: If you have passed a 911 keyboarding performance test administered by a local jurisdiction in New York State within five (5) years of the written test, the performance test may be waived. If you request a waiver, you must submit verifiable evidence of qualifying. Information submitted must contain the title, location, and date of the performance test taken, as well as proof of passing.
The New York State Department of Civil Service has not prepared a test guide for this examination. However, candidates may find information in the publication “How to take a written test” helpful in preparing for this test. This publication is available on line at: www.cs.ny.gov/testing/localtestguides.cfm.


FEE STATEMENT:  A NON-REFUNDABLE FEE IS REQUIRED FOR EACH SEPARATELY NUMBERED EXAMINATION FOR WHICH YOU APPLY.  THE AMOUNT OF THE FEE IS STATED ON PAGE ONE.

 

IF THE EXAM DATE HAS BEEN ANNOUNCED, THE REQUIRED FEE MUST ACCOMPANY YOUR APPLICATION.  SEND CHECK OR MONEY ORDER PAYABLE TO THE SULLIVAN COUNTY PERSONNEL DEPARTMENT.  DO NOT MAIL CASH.  Since no refund will be made, you are urged to compare your qualifications with the requirements for admission and file only for those examinations for which you are qualified. 

 

THE FEE WILL BE WAIVED ONLY FOR PERSONS:

1)  eligible for Medicaid; or

2)  receiving Supplemental Security Income Payments, or

3)  receiving Public Assistance in the form of Foster Care, Safety Net, TANF (Temporary Assistance to Needy Families), or

4) certified as eligible to receive assistance under the Workforce Investment Act of Job Training and Partnership Act, or

5)  *unemployed AND primarily responsible for the support of a household. 

*NOTE: Individuals who can be claimed as a dependent on any other person's tax return ARE NOT eligible for application fee waiver as head of household. Candidates wishing to claim this waiver must check the appropriate boxes in Section (E) on page (1) of their application and provide the requested information and/or documentation with their application. Such claims are subject to later verification. If the fee (or a properly documented fee waiver request) is not received by the filing deadline, you will not receive an admission letter to the examination. 

ADMISSION LETTERS:  APPLICANTS WHO MEET THE QUALIFICATIONS FOR THIS EXAMINATION WILL RECEIVE AN ADMISSION LETTER APPROXIMATELY SEVEN DAYS BEFORE THE SCHEDULED TEST DATE.  If you qualify to receive an admission letter and do not receive it within seven (7) days of the test date, contact the Personnel Department at (845) 807-0485 to report that you did not receive an admission letter.  No consideration will be given to requests for special test dates that are based upon an applicant's failure to receive an admission letter for the regular test date.

CROSS-FILING:  IF YOU  HAVE APPLIED TO TAKE OTHER CIVIL SERVICE EXAMINATIONS WITH NEW YORK STATE OR OTHER LOCAL GOVERNMENT JURISDICTIONS ON THE SAME DATE YOU MUST MAKE ARRANGEMENTS TO TAKE ALL EXAMINATIONS AT ONE TEST SITE.

 

You must make your request for these arrangements no later than two weeks before the date of the examinations. For this Sullivan County examination, call (845) 807-0485 or write to the Sullivan County Personnel Department, Government Center,100 North St., P.O. Box 5012, Monticello, New York  12701

 

 

SUPPLEMENTAL INFORMATION FOR EXAMINATION APPLICANTS

APPLICATION FORMS:  USE FORM SC-330, APPLICATION FOR EXAMINATION OR EMPLOYMENT, FOR THIS EXAMINATION.  A SEPARATE APPLICATION MUST BE FILED FOR EACH EXAMINATION FOR WHICH YOU ARE APPLYING.  ALL ITEMS IN THE APPLICATION MUST BE COMPLETED.  ALL APPLICANTS WILL EITHER BE ADMITTED TO THE EXAMINATION OR WILL BE INFORMED OF THE REASON FOR DISQUALIFICATION.  COMPLETED APPLICATIONS MUST BE RECEIVED BY THE PERSONNEL OFFICE OR MUST BE POSTMARKED NO LATER THAN THE LAST FILING DATE.  THE PERSONNEL OFFICER RESERVES THE RIGHT TO REJECT  OR ACCEPT APPLICATIONS RECEIVED AFTER THE ADVERTISED FILING PERIOD.  TO OBTAIN AN APPLICATION FORM, CONTACT THE SULLIVAN COUNTY PERSONNEL DEPARTMENT AT 100 NORTH STREET, P. O. BOX 5012, MONTICELLO, NEW YORK  12701, OR TELEPHONE 845-807-0485.

 

EDUCATION:  WHERE HIGH SCHOOL GRADUATION IS REQUIRED, A HIGH SCHOOL EQUIVALENCY DIPLOMA FROM ANY STATE OR AN ARMED FORCES GED (HIGH SCHOOL LEVEL) WILL BE ACCEPTABLE.  IN EVALUATING A CANDIDATES QUALIFICATIONS, 30 CREDIT HOURS EQUALS ONE YEAR OF COLLEGE.  SUCH CREDIT HOURS SHALL BE EARNED AT AN ACCEPTABLE COLLEGE OR UNIVERSITY (ONE RECOGNIZED BY THE NEW YORK STATE EDUCATION DEPARTMENT AS FOLLOWING ACCEPTABLE EDUCATIONAL PRACTICES).  TRANSCRIPTS SHOULD BE SUBMITTED WHENEVER THE QUALIFICATIONS REQUIRE A SPECIFIC COLLEGE MAJOR OR SPECIFIED NUMBER OF CREDITS. 

 

EXPERIENCE:  VERIFIABLE UNPAID, PART-TIME, AND VOLUNTEER EXPERIENCE IN ONE OF THE SPECIALIZED AREAS MAY BE SUBSTITUTED FOR AN EQUIVALENT AMOUNT OF THE REQUIRED PAID EXPERIENCE UNLESS OTHERWISE STATED.  PART-TIME EXPERIENCE WILL BE PRO-RATED.

 

VERIFICATION OF QUALIFICATIONS:  CANDIDATES MAY BE INVESTIGATED OR CALLED FOR AN INTERVIEW TO DETERMINE WHETHER THEY ARE QUALIFIED FOR APPOINTMENT.

 

MEDICAL EXAMINATION:  YOU MAY BE REQUIRED TO TAKE A MEDICAL EXAMINATION TO DETERMINE IF YOU ARE MEDICALLY AND PHYSICALLY CAPABLE OF PERFORMING THE DUTIES OF THE POSITION.

 

PROMOTION EXAMINATIONS:  PERSONS COMPETING IN PROMOTION EXAMINATIONS CAN BE APPOINTED ONLY IN THE JURISDICTION IN WHICH THEY ARE PRESENTLY EMPLOYED.  ANY PERSON WHOSE NAME IS PRESENTLY ON A PREFERRED LIST AND WHO MEETS THE REQUIREMENTS FOR A PROMOTION EXAMINATION IN THE AGENCY FOR WHICH THE TEST IS BEING HELD IS ELIGIBLE TO COMPETE IN THE EXAMINATION.

 

ELIGIBLE LISTSTHE ELIGIBLE LIST RESULTING FROM THIS EXAMINATION MAY BE USED FOR APPOINTMENT TO OTHER TITLES DEEMED TO BE SIMILAR AND APPROPRIATE.   ELIGIBLE LISTS WILL BE ESTABLISHED FOR A MINIMUM OF ONE YEAR.  ELIGIBLE LISTS IN EXISTENCE FOR MORE THAN ONE YEAR WILL TERMINATE UPON THE ESTABLISHMENT OF A NEW ELIGIBLE LIST FOR THE SAME TITLE.

 

CONTINUOUS RECRUITMENT EXAMINATIONS:  CANDIDATES WHO MEET THE QUALIFICATIONS AND PASS THIS EXAMINATION WILL HAVE THEIR NAMES PLACED ON THE ELIGIBLE LIST IN THE ORDER OF FINAL SCORES, REGARDLESS OF THE DATE ON WHICH THEY FILED OR TOOK THE TEST.  APPEAL OF RATINGS WILL NOT BE ALLOWED AS THE OPPORTUNITY FOR RETEST EXISTS.

 


MILITARY STATUS:  IF YOU EXPECT TO ENTER MILITARY SERVICES, YOU MAY STILL COMPETE IN THE EXAMINATION AND BE APPOINTED OR REINSTATED AFTER YOUR RETURN FROM ACTIVE DUTY. YOU MUST SUBMIT AN APPLICATION FOR THE REGULARLY SCHEDULED TEST TO BE CONSIDERED FOR A SPECIALLY SCHEDULED EXAMINATION AFTER YOUR RETURN FROM ACTIVE DUTY.

 

VETERANS CREDITS:  IF YOU ARE ELIGIBLE FOR ADDITIONAL CREDIT YOU MUST SUBMIT AN APPLICATION FOR VETERAN’S CREDIT WITH YOUR APPLICATION FOR EXAMINATION OR AT ANY TIME BETWEEN THE DATES OF YOUR APPLICATION FOR EXAMINATION AND THE DATE OF THE ESTABLISHMENT OF THE RESULTING ELIGIBLE LIST. APPLICATIONS FOR VETERANS CREDIT ARE AVAILABLE FROM THIS OFFICE. VETERANS CREDITS CAN ONLY BE ADDED TO A PASSING SCORE. EFFECTIVE JANUARY 1, 1998, THE STATE CONSTITUTION WAS AMENDED TO PERMIT A CANDIDATE CURRENTLY IN THE ARMED FORCES TO APPLY FOR AND BE CONDITIONALLY GRANTED VETERANS CREDIT IN EXAMINATIONS. ANY CANDIDATE WHO APPLIES FOR SUCH CREDIT MUST PROVIDE PROOF OF MILITARY STATUS TO RECEIVE THE CONDITIONAL CREDIT. NO CREDIT MAY BE GRANTED AFTER THE ESTABLISHMENT OF THE LIST. IT’S THE RESPONSIBILITY OF THE CANDIDATE TO PROVIDE APPROPRIATE PROOF INDICATING THE SERVICE WAS IN TIME OF WAR, AS DEFINED IN SECTION 85 OF THE CIVIL SERVICE LAW, AND THAT THE CANDIDATE RECEIVED AN HONORABLE DISCHARGE OR WAS RELEASED UNDER HONORABLE CONDITIONS IN ORDER TO BE CERTIFIED AT A SCORE INCLUDING VETERANS CREDITS.

 

RATING OF EXAMINATIONS:  THIS EXAMINATION IS PREPARED AND RATED BY THE NEW YORK STATE DEPARTMENT OF CIVIL SERVICE IN ACCORDANCE WITH SECTION 23(2) OF THE CIVIL SERVICE LAW.  THE PROVISIONS OF THE NEW YORK STATE CIVIL SERVICE RULES AND REGULATIONS DEALING WITH THE RATING OF EXAMINATIONS WILL APPLY TO THIS  TEST.  EXAMINATIONS ARE  RATED ON A SCALE OF 100 WITH THE PASSING MARK AT 70.  UNLESS THE ANNOUNCEMENT STATES OTHERWISE, YOU MUST PASS THE WRITTEN TEST AS WELL AS ANY OTHER PART SUCH AS A PERFORMANCE TEST, ORAL EXAMINATION, OR SUCH OTHER REQUIREMENTS AS MAY APPLY.  TEST INSTRUCTIONS MAY FURTHER DIVIDE THE TEST INTO PARTS AND SET MINIMUM STANDARDS FOR EACH PART.

 

ALTERNATE TEST DATES:  ALTERNATE TEST DATES CAN BE ARRANGED IF YOU ARE UNABLE TO PARTICIPATE IN THE TEST ON THE REGULAR TEST DATE FOR AN ACCEPTABLE REASON.  REQUESTS FOR ALTERNATE TEST DATES MUST BE MADE IN WRITING AT THE TIME THAT YOU APPLY AND MUST INDICATE THE REASON FOR REQUESTING THE ALTERNATE TEST DATE.

 

SPECIAL ACCOMMODATIONS:  IF YOU REQUIRE A SPECIAL ACCOMMODATION AT THE TEST CENTER, YOU MUST REQUEST THIS ACCOMMODATION IN WRITING AT THE TIME THAT YOU APPLY, CLEARLY STATING THE ACCOMMODATION REQUESTED AND THE REASON FOR REQUESTING THE SAME.

 

RESIDENTIAL PREFERENCEPREFERENCE IN CERTIFICATION FROM OPEN COMPETITVE LISTS MAY BE GIVEN TO RESIDENTS OF THE MUNICIPALITY/JURISDICTION MAKING THE APPOINTMENT. THERE MAY BE SPECIFIC REQUIREMENTS FOR RESIDENCY FOLLOWING APPPOINTMENT. PROMOTIONAL EXAMS ARE EXEMPT FROM THIS REQUIREMENT.

 

SENIORITY:  SENIORITY WILL BE CREDITED IN PROMOTION EXAMINATIONS BY ADDING POINTS TO THE SCORES OF PASSED CANDIDATES.  SENIORITY WEIGHING WILL BE ONE POINT FOR EACH CREDITABLE FIVE YEAR PERIOD OR FRACTION THEREOF BEYOND THE INITIAL YEAR OF SERVICE.  CREDIT WILL BE GIVEN ONLY FOR PERMANENT CLASSIFIED SERVICE ON A CONTINUOUS BASIS PRIOR TO THE EXAMINATION.

 

PUBLIC OFFICERS:  A PUBLIC OFFICER MUST BE AT LEAST 18 YEARS OF AGE, A CITIZEN OF THE UNITED STATES, A RESIDENT OF THE MUNICIPALITY IN WHICH EMPLOYED, AND MUST NOT HAVE BEEN CONVICTED OF A VIOLATION OF SELECTIVE TRAINING AND SERVICE ACTS OF THE UNITED STATES.  APPOINTMENTS TO COMPETITIVE CLASS POSITIONS ARE FOR AN INDEFINITE TERM UNLESS SPECIFIC TERMS HAVE BEEN SET BY LOCAL, SPECIAL, OR GENERAL LAW.

 

CALCULATORS, SLIDE-RULES, OR OTHER REFERENCE MATERIALS: UNLESS OTHERWISE NOTIFIED, CANDIDATES ARE PERMITTED TO USE QUIET, HAND-HELD, SOLAR OR BATTERY POWERED CALCULATORS.  DEVICES WITH TYPEWRITER KEYBOARDS, SPELL-CHECKERS, PERSONAL DIGITAL ASSISTANTS, ADDRESS BOOKS, LANGUAGE TRANSLATORS, DICTIONARIES, OR ANY SIMILAR DEVICES ARE PROHIBITED.  YOU MAY NOT BRING BOOKS OR OTHER REFERENCE MATERIALS TO THE TESTING SITE.

 

NOTE:  IF AN  OPEN-COMPETITIVE AS WELL AS A PROMOTION EXAMINATION IS GIVEN ON THE SAME DAY, QUALIFIED CANDIDATES MAY COMPETE IN BOTH EXAMINATIONS BY FILING A SEPARATE APPLICATION FOR EACH.  THE PROMOTION LIST WILL TAKE PRECEDENCE OVER THE OPEN-COMPETITIVE LIST IN FILLING VACANCIES.  ONCE THE PROMOTION LIST HAS BEEN EXHAUSTED, THE OPEN-COMPETITIVE LIST WILL BE USED TO FILL VACANCIES OCCURRING THEREAFTER.

 

THIS EXAMINATION MAY BE USED FOR FILLING POSITIONS IN THE COUNTY GOVERNMENT.  SULLIVAN COUNTY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER M/F/V/H.

 

CHILDREN OF FIREFIGHTERS AND POLICE OFFICERS KILLED IN THE LINE OF DUTY: IN CONFORMANCE WITH SECTION 85-A OF THE CIVIL SERVICE LAW, CHILDREN OF FIREFIGHTERS AND POLICE OFFICERS KILLED IN THE LINE OF DUTY SHALL BE ENTITLED TO RECEIVE AN ADDITIONAL TEN POINTS IN A COMPETITIVE EXAMINATION FOR ORIGINAL APPOINTMENT IN THE SAME MUNICIPALITY IN WHICH HIS OR HER PARENT HAS SERVED. IF YOU ARE QUALIFIED TO PARTICIPATE IN THIS EXAMINATION AND ARE A CHILD OF A FIREFIGHTER OR POLICE OFFICER KILLED IN THE LINE OF DUTY IN THIS MUNICIPALITY, PLEASE INFORM THIS OFFICE OF THIS MATTER WHEN YOU SUBMIT YOUR APPLICATION FOR EXAMINATION. A CANDIDATE CLAIMING SUCH CREDIT HAS A MINIMUM OF TWO MONTHS FROM THE APPLICATION DEADLINE TO PROVIDE THE NECESSARY DOCUMENTATION TO VERIFY ADDITIONAL CREDIT ELIGIBILITY. HOWEVER, NO CREDIT MAY BE ADDED AFTER THE ELIGIBLE LIST HAS BEEN ESTABLISHED.

 

FINGERPRINTING: A STATE AND/OR NATIONAL FINGERPRINT SUPPORTED BACKGROUND INVESTIGATION IS REQURED BEFORE AN APPOINTMENT IS MADE TO SOME POSITIONS. THE CRIMINAL JUSTICE SERVICES REQUIRES THAT EACH REQUEST FOR SUCH SEARCH BE ACCOMPANIED BY A FEE. CANDIDATE IS RESPONSIBLE FOR THIS FEE.